Privacy Policy

I agree to the terms of the Privacy Policy and consent to the lawful use of my personal data.

Personal information

We respect your right to privacy and do not disclose your personal information. This privacy policy applies to all users of our service and governs the collection and use of personal information that may be requested or collected when you use our services, whether by visiting our website termal.ua, placing an order, sending an email or making a phone call. If you have any questions or concerns regarding privacy, please send your comments or feedback to info@termal.ua.

What information do we receive?

We collect personal and general information on our website when you place an order, take part in a campaign, browse the site or otherwise interact with us.

Personal information relates to a specific user – for example, name, address, telephone number, email address, etc. We only receive such information from those who provide it voluntarily and at their own request. For example, by entering your name and address, registering on our website or sending a request for further information. You do not need to register or provide any other information to visit our website and access its content.

If you wish to request products/services, participate in promotional campaigns, find out more or contact us, you must exercise your rights and fulfil your obligations regarding the processing of personal data as set out in Section 8 of the Law ‘On the Protection of Personal Data’. Please read this Privacy Policy carefully and agree to its terms.

If you do not agree with any of the terms of this Privacy Policy or the above-mentioned provisions on the protection of personal data, please do not provide any personal information.

You may withdraw your consent to the use of your personal information at any time. To do so, simply send an email with the subject line ‘Personal Information’ to info@termal.ua.

Purpose of processing personal data

Personal information refers to information such as facts collected about a known or clearly identified individual.

We may use your personal information for the following purposes. In such cases, one or more of the following may apply.

Processing your order. We may use your personal information to process your enquiry or to fulfil an order you have placed, with the primary aim of serving our customers’ interests, and to prevent and investigate fraud and other abuses.

Contacting you. We may use your personal information to contact you, for example, to inform you of changes to our services or to provide you with other relevant communications related to your order, and to contact you for the purpose of providing proper customer service.

Personal information is information such as facts collected about a known or clearly identified individual.

We may use your personal information for the following purposes. In such cases, one or more of the following may apply simultaneously.

Order processing. We may use your personal information to process your enquiry or to fulfil an order you have placed, with the primary aim of serving customer interests, and to prevent and investigate fraud and other abuses.

We act in accordance with this Privacy Policy in compliance with the Law on the Processing and Security of Personal Data and relevant Ukrainian legislation. To achieve the purposes set out in this Privacy Policy, we reserve the right to retain your personal information either within the limits established by the relevant legislation of Ukraine, or until such time as this information is deleted.

Ways to obtain information

As described, personal information is provided directly by you and at your own discretion. We therefore receive the information you provide when you register online. When you join a campaign, we collect the information necessary to fulfil our obligations. We collect the information you may provide when ordering a product. We will retain the email address you provide so that we can reply when you send us an email.

We also collect general information when you visit our website. This method of data collection is achieved using cookie technology, as described below.

Cookies

We use cookie technology on our websites and beyond, and it is also used by many other companies. Cookies are pieces of information that are sent from a website to a user’s hard drive for storage. This technology enhances your online experience by remembering your preferences on a particular website. Cookies do not store personal data and cannot configure your device or read data from your hard drive.

When you visit our website, we may store cookies on your device. Session cookies are used to record your visits to the website. They will be deleted when you close your browser. Persistent cookies may be stored on your device via your browser. This cookie provides information when you log in: whether you are visiting us for the first time or have visited our website before. Cookies are not personal, and you can block them at any time. Cookies do not collect any personal information about you and do not provide contact details from your computer. We use cookies to determine which services and web features are best suited to you. Cookies allow us to predict the speed and duration of the application, identify users or devices that download information from the network, and restrict access to it.

Third parties offering services

We engage other companies and individuals to perform a variety of other functions. For example, order fulfilment, customer service, running advertising campaigns, and data analysis. Where necessary to perform their duties, these organisations may have access to personal information, but they are prohibited from using personal data for purposes not covered by the privacy policy and information on the processing and security of personal data, and they are expected to maintain confidentiality.

General information depends on the number of users, the websites they access, the type of browser and operating system they use, the name of their internet service provider, etc. We automatically collect this information when you visit this website and combine it with similar information from other visitors. By collecting this information, we seek the best ways to tailor our website to our customers’ needs.

Data exchange and dissemination

We may provide our advertising agency, business partners, sponsors and other third parties who work with us with general information about our visitors (for example, the percentage of male and female visitors to the website) so that we can organise or expand the content of our website for our customers. To understand how people visit this site and which sections are most popular, we will collect information from online logs (such as your web browser, operating system, pages visited, etc.)

Update to this agreement

Parts of this policy may be updated or amended unilaterally at any time without prior notice. To keep up to date with changes and updates, please review our privacy policy periodically. All updates to this Privacy Policy come into effect immediately upon publication. You will be notified of the new terms of this Privacy Policy when you place an order, participate in a promotion, complete a survey or otherwise contact us. If any part of this Privacy Policy is invalid or unenforceable, the remaining sections shall remain in full force and effect.